Robert Rich
Robert J. (Rob) Rich is Managing Director of the TM Forum Insights Group, the Forum’s market research arm. In this position, he is responsible for all facets of Insights, and is a regular contributor to the Research portfolio. Mr. Rich is also an independent consultant advising service providers, technology vendors, enterprises and investors on business and technology strategies.
Mr. Rich previously served as Executive Vice President of Communications & Networking Research & Consulting for the Yankee Group, overseeing a broad range of research topics, including communications industry structure, service provider strategy, network infrastructure, service provider information technology, enterprise networking, and information security. Mr. Rich also lead Yankee Group’s consulting efforts, providing customized market analysis and strategy to service providers, technology suppliers, systems integrators and the financial community.
Prior to joining the Yankee Group Mr. Rich served as Director of Communications Equipment and Services at Dataquest, a research firm subsequently acquired by Gartner Group. In this role, he was responsible for research and consulting on both fixed and wireless network services and equipment. Prior to Dataquest, Mr. Rich spent 17 years in the computer/networking industry, where he held management positions in communications, professional services, and information technology strategy.
Mr. Rich has extensive knowledge of various aspects of telecommunications,
and has completed research on business transformation, service provider strategies, customer experience management strategies, cloud computing, next generation network services and infrastructure, online media/ content, global enterprise networking, billing and operations support systems, and e-business strategies. He is also a member of the Advisory Board for the Wall Street Technology Association, a contributor to industry publications, and a frequent speaker at industry conferences.
Mr. Rich holds a B.A. in mathematics, and has completed executive programs at the Sloan School, Massachusetts Institute of Technology and INSEAD in Fontainebleau, France.
Session: Optimizing and Assuring Service Delivery in the 4G Blended Services Era
Date: Tuesday, Oct. 25
Time: 4:40 PM
