Improving the customer experience goes well beyond network quality of service (QoS). The right customer experience is the key to boosting operational efficiencies, building customer loyalty and growing wallet share. The goal is to improve operations, lower costs, conquer new markets and generate new revenue streams. Panelists will share case studies of companies that are successfully winning customer mindshare—and wallet share—by prioritizing customer experience both in and beyond the network.
Moderator:
Sheryl Kingstone, Director, Yankee Group
Panelists:
Bob Krulcik, Communications Vertical Market Practice Leader, Alteryx
Mate Prgin, President and CEO, Avvasi, Inc.
Tom Erskine, Director, Communications and Media Solutions, Pegasystems
Patrick Surry, GSO, Customer Analytics, Pitney Bowes Business Insight
Christopher Autry, Director of Global Consulting Services, Tektronix
