James Egan is a Customer Service Director with AT&T Mobility, Small Business Customer Care, responsible for developing self service initiatives. James has more than 22 years experience in the wireless industry, with a background in multiple areas of customer service including ordering/provisioning, churn management, and customer marketing.
Egan previously worked in the Cable industry in marketing and customer service management roles.
He holds a Master of Science (Telecom) degree from Syracuse University, and a Bachelor’s degree in English Literature (Honors) from Nottingham University, England.
Joint Keynote: Driving Profitability With a Consistent Cross-Channel Customer Experience
Date: Monday, Oct. 24
Time: 10:45 AM
