Susan McNeice is vice president of software research with Yankee Group’s Network Research group, driving the company’s research in the areas of telecom marketing, operations and OSS/BSS software strategy. Her areas of expertise include OSS/BSS, subscriber and policy management, customer care, self-service, RT charging, dynamic cataloging, business intelligence/analytics, revenue assurance and service assurance.
McNeice has more than 25 years’ experience in the communications and IT industries. Prior to joining Yankee Group, she led the OSS/BSS group at Stratecast, a division of Frost & Sullivan, where she served as global director of communications infrastructure systems and software. Before that, McNeice was director of marketing at Vibrant Solutions (now Teoco) and director of conference development at TeleStrategies. She also led several teams for AT&T in OSS/BSS strategic planning, software definition and program management.
McNeice holds an M.S. in project management from the George Washington University School of Business and a B.A. in economics from the University of Delaware. She has been quoted in The Wall Street Journal, Dow Jones’ Market Watch and the San Jose Mercury News, and has published articles in publications including Billing & OSS World, BillingOSS and Telco 2.0.
Track Chair: Welcome and Keynote: Defining the 4G Customer Experience
Date: Monday, Oct. 24
Time: 9:00 AM
Moderator: Ensuring High Quality Service Across the Expanding Universe of Devices
Date: Monday, Oct. 24
Time: 2:10 PM
Moderator: The Policy Management Paradox — Industry Executive Roundtable
Date: Monday, Oct. 24
Time: 4:00 PM
