With 20+ years experience in marketing strategy and development positions in software and IT, Yossi Zohar currently holds the position of Amdocs’ Customer Management Marketing Director and his responsibilities include defining and driving market strategy, market awareness and positioning for Amdocs’ contact center, retail and self service solutions. Yossi joined Amdocs 13 years ago and held a variety of marketing roles for Amdocs’ Customer Management group, including playing a key role in Amdocs’ acquisition of Clarify from Nortel Networks in 2001, driving the integration of Clarify CRM and Amdocs’ Billing product lines following this acquisition and later on rolling out new CRM solutions such as Amdocs Smart Agent Desktop, Amdocs Self Service, Amdocs Retail Experience and Amdocs Multichannel Selling.
Yossi is a frequent speaker at major industry events, as well as strategic thought leadership events with key service providers. He is also a member of TM Forum and a key contributor for Amdocs to the TM Forum’s Telecom Applications Map (TAM).
Keynote: Driving Profitability With a Consistent Cross-Channel Customer Experience
Date: Monday, Oct. 24
Time: 10:45 AM
Session: The Policy Management Paradox Industry Analyst Roundtable
Date: Monday, Oct. 24
Time: 4:00 PM
